Customer Spotlight

How a fleet management company is revolutionizing the industry by leveraging its data technology for improving customer experience.

130%

% increase in
active user base

90%

Improvement in
Visibility and Tracking

70%

Improvement in Customer
Satisfication Score

The Story

Australia's most successful and one of the leading independent fleet management and leasing solutions businesses managing 50K+ fleets and 5K+ drivers for a variety of customers, including industrial, governmental and commercial businesses across Australia is using data technology to improve customer experience.

Today, the company is revolutionizing the fleet management industry by bringing in new innovations and data technology, particularly in the field of telematics and driver behavior monitoring to make safer roads and offer more visibility and tracking for all customers.

CHALLENGES

With over ~3,500+ customers, the executive team was looking for a robust and modernized architecture so that data can be used a core business offering to provide stats on fleet cost, vehicle replacement, ‘telematics’ and ‘driver behavior’ monitoring etc. There were several challenges with regards to customer experience, complex data landscape arising out of legacy issues and the solution warranted a complete revamp of the data technology architecture.

Creating Seamless Customer experience

Complex Data Landscape

Data Infrastructure Cost Implications

Developing a robust architecture to provide optimal performance and great user experience for over ~3,500 users was a critical challenge.

Data was coming from over ~6 enterprise systems which includes Telematics, driver info, fleet info and financial info.

Given the scale of the data technology, it was imperative to optimize data model and select appropriate modules to keep the infrastructure maintenance cost affordable.

KEY RESULTS

With Aays as a strategic partner for Data Technology, The company achieved critical milestones in its analytics transformation program which resulted in a huge upliftment of client sentiments, increase in analytics adoption of its active user base and improved visibility for tracking and cost management.

130%

% Increase in Active User Base

70%

Improvement in Customer Satisfaction Score

90%

Improvement in Visibility and Tracking

Aays Analytics transitioned our core BI platform away from a proprietary product BIRST to a modernised architecture platform which Aays built in our Azure tenancy using Azure ADF, Datalake, Azure SQL DWH, Analytics services and Power BI.

The team were able to quickly adjust and reverse engineer the dashboard visualisations with efficiency and accuracy to reproduce the visuals on the new platform. In the process dashboard page load times reduced from 30 to sub 3 seconds which led to an uplift in client sentiment.

CIO of Fleet management co.

KEY FEATURES

Access Management

Aays teamed up with the company to understand key areas where Data can be utilized and accordingly dashboards were created to provide detailed tracking on Fleet expenditure viz. fuel, maintenance, insurance, depreciation etc. This helped fleet managers to get a better understanding and visibilit on fleet and optimize expenses wherever required.

Fleet Cost Analytics

Aays deployed its proprietary PaaS solution (“AIP”) within the company’s web portal to enable secure login and access for content sharing, data management and easy administration for the company’s 3,500+ customers. Moreover, the infrastructure was optimized to ensure optimal customer experience and dashboard performance when content is accessed simultaneously.

Vehicle Replacement Tracker

Detailed information was provided on fleet details viz. age, number of kms run to evaluate vehicle replacement strategy and helped fleet manager keep a track on the upcoming replacement date for better management.

Telematics and Driver Monitoring

Providing real time analytics on driver’s real-time location, driving schedule, driver journey help drivers maintain safe driving practices and create great customer experience.